Frequently asked questions


What is the cost of entering the awards?

The awards are completely free to enter and involve submitting an online entry form, along with some supporting information.


What information do I have to include in my entry?

Each entry form consists of:

  • General questions about your organisation, individual or team, such as the number of homes you own / manage.
  • X questions specific to the category, usually includes an executive summary that distils the highlights of the submission. The executive summary may be used publicly.

In addition to answering these questions, you will need to provide:

  • Two high quality horizontal photographs (minimum 300dpi) relevant to your entry to be used in publicity materials and at the awards ceremony on screen.

How do I submit my entry?

All entries are submitted via an online entry form.

You do not have to complete your entry in one sitting. Partially complete entries can be saved for later and edited until the entry deadline.


Can I submit multiple entries?

You may enter as many categories as you like, but please ensure that your entry statement is carefully tailored to the category you are entering.

After starting your first category, you may enter another category by clicking ’Make another application’ on the left-hand side of the page.


Can a development, team or individual be entered into more than one category?

Yes, but please ensure that your entry statement is carefully tailored to the category you are entering.


Can I exceed the wordcount?

No, the system will not allow you to finalise entries which have exceeded the wordcount. The word count is 1000 words for the main submission and 200 words for the summary.


What photographs should I submit with my entry?

These should be relevant to the entry. Photos must be landscape and must be provided as a high-resolution electronic image (jpeg) with a minimum of 300dpi.


What is the maximum upload size for photographs?

We do not set a max upload size; the system default is 2 GB per file.


What will the photographs be used for?

Photographs will be used only if you are short listed on screen at the awards ceremony and within publicity materials.


What if I do not have photographs to submit yet?

You will need to submit two photographs in order to physically submit the entry. If you need to change the photograph after the entry deadline, please contact


Am I eligible to enter the awards?

The awards recognise achievements undertaken in the 2019 calendar year

Our awards are very simple to enter and are open to anyone involved in the housing sector – just about anyone is eligible to enter at least one category. Entries are encouraged from housing associations, councils and ALMOs from across the whole of the UK.


Can testimonials be included as supporting information?

Testimonials should be included within the word count of your submission. Testimonials uploaded as images will not be reviewed by the judges.


Is there any way we can submit stakeholder testimonials as an appendix?
These need to be included in the word count.


When do I need to submit my entry by?

Entries must be submitted by 20 December 2019. Should you require assistance with submitting your entry, please contact


Will you be extending the entry deadline?

To request an extension, please contact Please provide details of your organisation and the category you plan on entering as well as your contact name, number and email and a team member will be in contact closer to the deadline.


Finalists and winners

When will the short list be announced?

The short list will be announced online on Thursday 30th January 2020, with the official announcement in Inside Housing magazine on 14th February 2020.


Will I be contacted if my entry is short listed?

Yes, we will contact successful applicants using the contact details provided on the submission to inform them if their organisation is a finalist and the next steps.


What happens after finalists are chosen?

After the short list announcement, those shortlisted will be contacted and invited to take part in one of our Judging Days during the weeks commencing Monday 9th March 2020 and Monday 16th March 2020. Each judging panel will discuss the short-listed entries and decide who should be the overall winner.


Please note due to Covid-19 some judging days were cancelled. We are in the process of rescheduling these and will be in contact with all relevant persons once new dates are confirmed.


When will the winners be announced?

Winners for each category will be announced at the awards ceremony, taking place on Wednesday 25 November 2020 at the Intercontinental London – The O2.


My submission was unsuccessful in being shortlisted, is it possible to get feedback?
We are unable to provide feedback on entries which did not make it through the first stage of shortlisting.



Who will be judging the category I have entered?

Information for all of the confirmed judges can be found on They have all been carefully selected and are experts in their field.


The awards ceremony

What is the dress code for the awards?

The dress code is black tie.


How do I book for the award ceremony?

Tickets for the ceremony will be made available from 4th March 2020. If your entry has been successfully shortlisted, we will contact you with more details on table packages and how to book your places at the ceremony. Bookings need to be made using our online portal. Payment can be made either through invoice or debit/credit card payment.


What is the cost of attending the award ceremony?

We have various table packages on offer this year. Please visit the tables and ticket pricing page to view the price list.


What is included in each place?

We have various table packages on offer this year. Please visit the tables and ticket pricing page to view the packages.


How do I submit my guest information?

Once you have booked, you will receive an email with a link to your online portal where you can manage guest information. Please fill in your guest details by Friday 6th November 2020 in order to ensure we can accommodate your guest requirements.


I am no longer able to attend the ceremony, Can I have a refund for my places?

Notification of cancellation must be made in writing to

Cancellations received within forty calendar days of the event (on or after 7th May 2020) will be charged at 50% of the booking fee

Cancellations received within twenty-eight calendar days of the event (on or 7th May 2020) will be charged at 100% of the booking fee


What are your payment terms?

30 days. All invoices must be paid prior to the event date.


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